Complaints Procedure

What to do if you have a complaint about our service

We endeavor to provide an excellent service client to our clients and when this doesn’t meet your expectations we need to know why. By identifying the areas where you are not completely satisfied and learning from your comments will help us to improve our service, and we need your help to do this.

If you are not happy with service that you have received please contact a member of our team either by e mail, telephone or letter at the following address and we will fully investigate the issues you raise:

If you wish to register a complaint, please contact us:

In writing: The Compliance Officer, Offices 4-5 First Floor, i2 Oakham Business Park, Mansfield, Nottinghamshire, NG18 5FB United Kingdom

By phone: +44 (0) 3333 44 9520

By e-mail:  [email protected]

We will then independently investigate the issues that you have raised and advise you of our findings.

Should you be unhappy with the resolution to your complaint you may contact the Financial Ombudsman Service (FOS).which is an agency for arbitrating on unresolved complaints between regulated firms, and their clients.

Full details of the FOS can be found on its website at www.financial-ombudsman.org.uk who can be contacted at the following address:

The Financial Ombudsman Service
Exchange Tower
London E14 9SR